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FAQ | Kagu

FAQ

Our office & operating hours:

Beach Road, #01-323, The Plaza, 199591

Monday 11:45am–8:30pm
Tuesday 11:45am–8:30pm
Wednesday 11:45am–8:30pm
Thursday 11:45am–8:30pm
Friday 11:45am–8:30pm

How do I cancel my order?

To cancel your order, please notify us at least 48 hours before original delivery date by contacting us with your order number at orders@kagu-app.com or by calling 6276 2198 during office operating hours.

Please note: custom orders within your order cannot be cancelled. 

Our Customer Service Officers will be glad to assist you.

Can I change the item(s) in my order prior to delivery?

Yes you can.

Please email orders@kagu-app.com or call our Customer Service Helpdesk at 6276 2198 with your requested changes at least 48 hours before original delivery date.

Please also note that these changes are subject to stock availability and delivery lead time.

Please note: custom orders within your order cannot be cancelled. 

Can I add in more item(s) after I've placed my order?

Sorry we do not accept add on orders.

We advise all customers to make new orders instead.

What are the charges when I return my products?

Absolutely FREE to return the products if you are dissatisfied with your purchase. Returns are free for local orders only and are not applicable to products exported out of Singapore mainland.

Please note that delivery and non-lift charges will not be refund for return products.

*If your address is non-lift – do note that a non-lift charge will be applicable for each returned products.

How much is the Delivery Fee?

After Hours Delivery Fees

There is no charges.

Staircase Delivery Fees

Should delivery via staircase be deemed safe, additional charges per item will apply:

SGD$15.00 per floor per item (non-refundable)

Delivery Surcharge for Selected Locations 

Postal Code

Location

Charge

498746

Alps Avenue

S$30

797405

Seletar Aerospace

S$30

099558

Sentosa Island

S$30

098269

Resorts World at Sentosa

S$30

098322

85, Brani Terminal Avenue

S$30

098323

81, Brani Terminal Avenue

S$30

098324

2, Brani Terminal Avenue

S$30

098325

89, Brani Terminal Avenue

S$30

099958

Resorts World at Sentosa (Office)

S$30

109680

Central Manpower Base (CMPB)

S$30

117536

Power Grid

S$30

117605

Stockport Road

S$30

117630

Tanjong Berlayer Camp

S$30

129817

Clementi Camp

S$30

139302

Ayer Raja Camp

S$30

149051

Special Operations Command

S$30

178880

Parliament House

S$30

248843

Tanglin Camp

S$30

367833

Mount Vernon Camp

S$30

397970

Guillemard Camp

S$30

465556

Bedok Camp

S$30

498760

Changi Exhibition Centre (Airbase)

S$30

498761

Changi Exhibition Centre (Airbase)

S$30

498819

Changi Naval Base

S$30

498820

Changi Naval Base

S$30

498821

Changi Naval Base

S$30

498802

1 Changi North Way

S$30

499611

8 Changi North Way

S$30

508487

Hendon Camp

S$30

509863

Changi Airbase

S$30

509927

Trent Engine Overhaul Complex

S$30

509928

SIA Engine Test Centre

S$30

509932

Trent Engine Overhaul Complex

S$30

534257

Paya Lebar Airbase

S$30

567754

Amoy Quee Camp

S$30

596302

Maju Camp

S$30

507087

Selarang Camp

S$30

609278

Shell

S$30

609412

Vobak Building

S$30

609831

Caltex Jalan Buroh 1 Service Centre

S$30

619523

ST Kinetics

S$30

628054

29, Tanjong Kling

S$30

628439

Tanjung Gul Camp

S$30

629353

Keppel Shipyard (Gul)

S$30

629888

Keppel Shipyard

S$30

637559

Pasir Laba Camp

S$30

638357

Jurong Camp I

S$30

638361

Jurong Camp II

S$30

638364

SAFTI Military Institute

S$30

638501

ST Marine

S$30

667988

Bukit Gombak Camp

S$30

669638

Hillview Camp

S$30

669642

Gombak Base HQ

S$30

669644

Gombak Base

S$30

669645

Ministry of Defence

S$30

669646

Bukit Panjang Camp

S$30

688255

Mowbray Camp

S$30

688256

Kranji Camp

S$30

688793

Stagmont Camp

S$30

689953

Keat Hong Camp II

S$30

689954

Keat Hong Camp

S$30

708972

Murai Camp

S$30

708976

Lim Chu Kang Camp II

S$30

718919

Sungei Gedong Camp

S$30

729753

Mandai Camp

S$30

729754

Mandai Camp II

S$30

729756

Mandai Hill Camp

S$30

738103

Woodlands Checkpoint

S$30

738203

Woodlands Checkpoint

S$30

738700

Woodlands Checkpoint

S$30

757618

Sembawang Camp

S$30

757621

Chong Pang Camp

S$30

757752

Sembawang Airbase

S$30

757753

Khatib Camp

S$30

757758

Dieppe Barracks

S$30

758103

Senoko Power Station

S$30

759907

Senoko Incineration Plant

S$30

759956

Sembawang Shipyard / Sembawang Wharf

S$30

778895

Nee Soon Camp

S$30

778900

Nee Soon Camp (Leo North)

S$30

779914

Nee Soon Camp (SCDF)

S$30

797792

Seletar Airport Passenger Terminal

S$30

797809

Seletar Airport

S$30

819658

Changi International Airport Services

S$30

819659

SATS Inflight Catering Centre 1

S$30

How do I choose my preferred delivery date/time?

You can choose your preferred delivery date/time in the “Special Instructions” section of the checkout page. 

Once we got your order and “Special Instructions”, our customer service will contact you within 48hours to confirm your delivery date and time.

How long do I have to wait before my order gets processed?

Your order will be processed within 48 hours. 

I've received a wrong product. What should I do?

We are sorry that you've received a wrong product. Please call our Customer Service Helpdesk at 6276 2198 to inform us of the error. Our Customer Service Officers will advise you on your next delivery time/date to replace the wrong item(s). 

Product Return

You will be contacted by our Logistics team to arrange for a schedule to collect the item requested for return. Once the item has been collected by us and evaluated, then the refund will be performed. Refunds will be issued within 14 days, in the form of a credit back to the original mode of payment.

That said, Comfort Design reserves the rights to reject a return if we deem the condition of the item to be contradicting to our policy,

Order Refund

Shipping is regarded as a hard cost we incur logistically. Should you decide to return an item, 30% of the original invoice value will be deducted as a form of re-stocking fee. The re-stocking fee is deemed as the administrative, logistics and handling cost incurred for the return.
If our Logistics team will be picking up the item for your place, an additional $30 pick-up fee will be deducted from the sum. Alternatively, you may choose to self-return the item to our office; within our office hours.
Should your premise be non-lift accessible for our products to exit your place, we’ll have to charge $10 per ITEM per STOREY for using the stairs.

As such, you will be refunded the following: Purchase Price – 30% Re-stocking Fee - $30 Pick-up Fee (if applicable) – Stairs Charges (if applicable) = Refunded Amount (S$).

Kindly note that the re-stocking fee will still apply should you return the item and replace it with another.